Lifetime Jewelry Manufacturing Warranty – Our Commitment to Excellence

At Renan Jewelers, we take immense pride in the craftsmanship of our fine jewelry. Our Lifetime Manufacturing Warranty reflects our unwavering commitment to quality, ensuring that your treasured pieces are protected against manufacturing defects.

Our warranty is designed to protect your jewelry investment by covering any structural weaknesses or craftsmanship-related defects that occur during or immediately after delivery, ensuring you receive a flawless piece as intended. This includes:

• Loose or Missing Prongs: We ensure your gemstones remain securely in place.
• Defective Clasps or Chains: We guarantee the durability of necklaces, bracelets, and anklets.
• Improper Setting: Any misalignment in gemstone settings is fully covered.
• Cracks in Metal from Craftsmanship Defects: Including platinum, gold, and other metals we use.

We stand firmly behind the excellence of our artisans, guaranteeing that any manufacturing issue will be repaired or replaced at no cost to you.

What is Not Covered by the Lifetime Warranty

 

While our warranty is comprehensive, it does not extend to:

• Normal Wear and Tear: Scratches, dents, and metal thinning over time are expected with regular use.
• Loss of Gemstones or Diamonds Due to Damage: Loss caused by accidents or misuse is not covered.
• Unauthorized Repairs or Alterations: Services performed outside of our network void the warranty.
• Theft, Loss, or Damage Caused by External Forces: Such as impact, chemicals, or extreme heat.

We recommend regular maintenance to preserve the condition of your jewelry and prevent avoidable damages.

Complimentary Annual Jewelry Inspection

 

We proudly offer a complimentary annual jewelry inspection to ensure the lasting beauty and structural integrity of your treasured pieces. Simply ship your jewelry to our dedicated workshop, where our expert jewelers will conduct a thorough examination.

• Check the prongs, clasps, and chains.
• Examine gemstone settings.
• Polish and professionally clean your pieces.
• By attending these inspections, you help ensure continued warranty coverage and prolong the beauty and functionality of your jewelry.

We cover the cost of shipping your jewelry back to you after the inspection. If our jewelers identify any issues that require repair beyond standard maintenance, we will promptly contact you with a detailed evaluation and provide an estimated cost for the necessary repairs.

Our goal is to help preserve your jewelry’s beauty and integrity for a lifetime.

 

How to Initiate a Warranty Repair or Claim

If you suspect an issue covered by our warranty:

• Contact Our Customer Care Team at support@renanjewelers.com
• Prior to initiating contact, kindly provide your first and last name, along with your order number

• Submit a detailed description, images, and videos of the concern.

• Receive a Prepaid Shipping Label: We cover the shipping cost to and from our workshop.
• Expert Evaluation: Our master jewelers assess your item for eligibility under warranty.
• Repair or Replacement: Eligible defects are promptly repaired or replaced at no charge.
• We aim to make the process as seamless and stress-free as possible.

 

Manufacturing Warranty vs. Jewelry Insurance

 

While our manufacturing warranty safeguards against defects, it does not replace comprehensive jewelry insurance. Insurance is recommended for protection against:

• Loss or theft
• Damage from accidents
• Coverage during travel

We partner with leading jewelry insurers to help you easily secure additional coverage for your peace of mind.

 

Best Practices to Maintain Your Jewelry’s Condition

 

Preserve the brilliance and structural integrity of your jewelry by following these essential care tips:

• Remove jewelry during sports, heavy lifting, or gardening.
• Avoid exposure to chemicals found in pools, hot tubs, or cleaning products.
• Store jewelry separately to avoid scratches.
• Schedule annual inspections with us to maintain full warranty benefits.
• Consistent care is the key to ensuring a lifetime of enjoyment from your precious pieces.

 

Why Choose Renan Jewelers for Your Fine Jewelry Purchase

 

When you choose Renan Jewelers, you receive more than jewelry—you invest in quality craftsmanship supported by:

• Lifetime manufacturing coverage
• Free yearly maintenance inspections
• Certified natural diamonds
• Certified Lab grown diamonds crafted in house
• Precious metals
• 1 free ring resizing
• Masterfully crafted hand finished designs by our dedicated Artisans with 10+ years experience

Our dedication to excellence ensures that your jewelry remains as beautiful as the day you first wore it.

Client Testimonials

 

"The craftsmanship is truly impeccable. Knowing my engagement ring is protected for life gives me complete peace of mind!" – Emma R.

"The yearly inspections have kept my ring in pristine condition! Incredible service and quality." – Jackie R.

 

Warranty FAQs

Does the warranty cover resizing?

Resizing is complimentary for the first adjustment within 60 days of purchase. Subsequent resizing's are subject to a small service fee.

Can I ship my item internationally for a warranty repair?

Yes, but international customers are responsible for shipping fees beyond our domestic coverage.

What happens if a defect is found during the inspection?

If a defect related to craftsmanship is found, we will repair or replace the item free of charge.

Is routine maintenance included?

Routine cleaning and inspections are free. However, extensive restoration not related to defects may incur a service fee.

Contact Us For Warranty Assistance

If you have questions or need to initiate a warranty claim, contact our expert team today. We're here to ensure your jewelry shines for a lifetime.

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