FAQ's
FAQ
Do You Offer Resizing or Repair Services?
Yes. We provide 1 free resizing for all client engagement rings. We also offer repair services, including stone tightening, polishing, prong re-tipping, and cleaning.
We’ve carefully selected a highly reputable repair workshop in Las Vegas that handles all local service needs with precision and care. For our valued Canadian clients, our sister company workshop in Canada offers the same expert-level craftsmanship.
Are lab grown diamonds real?
Yes, lab grown diamonds are 100% real. They have the same chemical, physical, and optical properties as natural diamonds.
What is the Difference between lab grown diamonds and mined (natural) diamonds?
The only difference is their origin. Lab grown diamonds are created in controlled environments, while natural diamonds form deep in the Earth over billions of years.
Think of it this way: just like ice from your freezer is the same as ice from a mountain stream (only with a different origin), a lab grown diamond is the same as a mined one.
Are your lab diamonds certified?
Yes. Every diamond we sell—whether lab grown or natural—is certified by IGI or GIA, ensuring authenticity, quality, and peace of mind. Look for the certificate to confirm cut, clarity, carat, and color.
Can I See a Diamond Before Purchasing?
Yes, we offer virtual appointments and high-resolution diamond videos so you can view the diamond before you buy. For Las Vegas-based clients, we also offer in-person consultations by appointment. Transparency is at the heart of our business model.
What Materials Do You Use in Your Jewelry?
All our pieces are made using premium precious metals, including:
- 14k and 18k Gold (Yellow, White, and Rose)
- Platinum
We never use plated or imitation metals.
Shipping questions
How long will it take to receive my order?
For all in-stock fine jewelry items, the standard processing time is approximately 3 to 5 business days. International shipments, excluding those to Canada, require an estimated 10 to 20 business days. This timeframe includes thorough cleaning, polishing, inspection, and secure packaging of each item. Custom orders involving lab-grown diamonds typically necessitate 3 to 4 weeks, while natural diamond jewelry requires approximately 4 to 6 weeks. Kindly consult our shipping policy for comprehensive information.
Do you ship worldwide?
At this time, we only ship to the continental United States and Canada. We do not have an estimated date for international expansion.
Returns questions
What Is Your Return Policy?
Due to the handcrafted nature of our jewelry and the customization involved, we do not accept returns unless the item is faulty or damaged. If your jewelry arrives with a defect or damage, we will gladly repair or replace it at no additional cost.