Renan Jewelers Return Policy: Transparent, Fair, and Detailed

At Renan Jewelers, we take immense pride in the craftsmanship and quality of our fine jewelry. Each piece is custom-made using certified diamonds, precious metals, and the highest manufacturing standards. Due to the bespoke nature of our jewelry, we do not accept returns on all jewelry.

Overview of Our Return Policy

Our return policy reflects our commitment to transparency, fairness, and high-quality craftsmanship. Every order is made-to-order or custom-crafted to our client’s unique specifications, which means we do not accept returns unless a product is damaged, defective, or not as described.

Return Eligibility Criteria

To qualify for a return, the item must meet all of the following conditions:

• Must be unworn and in original condition
• Must include original packaging, certificates (IGI/GIA), and documentation
• Must have visible manufacturing defects or have arrived damaged in transit
• Must be reported within 3 days of delivery

Returns requested outside of this window, or for reasons outside the above conditions, are not accepted.

Non-Returnable Items

The following products are non-refundable and final sale:

• Custom engagement rings (including all made-to-order designs)
• Personalized or engraved jewelry
• Resized rings or altered pieces
• Items purchased on promotional discounts or clearance
• Lab-grown or natural diamonds selected for custom orders

What to Do If You Receive a Damaged or Incorrect Item

If your order arrives with damage or if it differs from your approved design:

• Email us immediately at support@renanjewelers.com
• Include your order number, a detailed explanation, videos, and photos of the item
• Our team will conduct a thorough inspection
• If approved, we will provide a return label and instructions for the return process

We reserve the right to deny return requests that do not meet the above requirements.

Exchange Policy

We do not offer exchanges on customized jewelry. Each design is handcrafted specifically for you, and therefore cannot be resold or repurposed.

Cancellations

We begin crafting your piece immediately upon confirmation. Because of this, cancellations are not allowed once production begins. For orders not yet in production, a cancellation may be considered with a 15% restocking fee.

Refunds

If a return is approved under exceptional circumstances, the following refund rules apply:

• Refunds are issued only to the original payment method
• Shipping and insurance fees are non-refundable
• Refund processing may take 7–10 business days once the returned item passes inspection

Shipping Responsibility

Customers are responsible for the item until it reaches us. We recommend using insured shipping with a tracking number to prevent loss or damage.

Warranty and Repair Services

We proudly stand by the quality of our craftsmanship. If your jewelry experiences a manufacturing defect within 12 months, we will repair it at no additional cost. This does not cover:

• Normal wear and tear
• Accidental damage
• Loss or theft
• Improper care or storage

For issues outside the warranty, we offer affordable repair services upon request.

Commitment to Quality and Customer Satisfaction

At Renan Jewelers, every piece of jewelry and every gemstone is chosen, set, and polished with purpose. Our GIA and IGI-certified diamonds, paired with expert craftsmanship, ensure that each piece reflects excellence. This level of customization and precision limits our ability to offer traditional returns, but guarantees our clients receive heirloom-quality jewelry built to last a lifetime.

Contact Our Client Support Team

If you believe your item qualifies for a return or repair under the terms outlined above, reach out to us directly:

📧 Email: support@renanjewelers.com
📞 Phone: (877)-880-9952
⏰ Hours: Mon - Sun, 7:30am - 1:30pm PST

Conclusion

Our return policy exists to protect the integrity of our bespoke fine jewelry while ensuring a fair resolution process for rare cases of defects or damage. We are committed to providing exceptional service and standing behind every piece we create.